FAQs

Powercloud is a subscription-based service that provides high-performance mini PCs at an affordable price, with the flexibility to upgrade your device’s power remotely as your needs change.

With our subscription model, you pay a low monthly fee that covers your mini PC, free replacements if needed, automatic cloud backups, and the ability to switch between different performance plans without buying new hardware.

If your PC breaks, we’ll replace it at no extra cost to you. Just contact our customer service, and we’ll take care of the rest. Before we ship the replacement PC, we’ll install all your old files and applications, ensuring that when you receive your new device, it’s exactly the same as the one you had before—so you won’t lose any data or have to go through the hassle of setting everything up again.

When you need more power, we can remotely adjust your plan to increase your device’s performance. This means you get the benefits of a hardware upgrade without waiting for new parts or dealing with installation.

Our automatic cloud backup includes all your files and applications, ensuring that your data is securely stored and easily recoverable if anything happens to your PC.

Not at all! Powercloud is designed to be as seamless as possible. You’ll use your Powercloud PC just like any other computer, with no special knowledge or training required.

Your data is stored securely in the cloud with industry-standard encryption. We take privacy and security very seriously, ensuring that your information is always protected.

Yes! Powercloud offers flexible plans that let you choose the level of performance you need. And if your needs change, we can adjust your plan remotely to provide more or less power as required.

Powercloud PCs come with Windows 11 pre-installed, ensuring you have access to the latest features and updates from Microsoft, all of which happen seamlessly in the background.

Powercloud offers a cost-effective and hassle-free alternative to traditional PCs. With no upfront hardware costs, free replacements, automatic backups, and the ability to upgrade performance remotely, you get more flexibility and value for your money.

Switching between plans is easy. Simply contact our customer service, or go through the customer portal you gain access to once you make your account with us, and we can remotely adjust your plan to increase or decrease your your plan giving your PC more or less power based on your needs. There’s no downtime, and no new hardware is required.

Powercloud is ideal if you’re looking for a cost-effective, high-performance computing solution without the hassle of hardware upgrades. Whether you need a PC for basic tasks, intensive work, or anything in between, our flexible plans and customer-focused service ensure you get exactly what you need.

No, you don’t need to be tech-savvy to use Powercloud. It works just like a traditional PC, running on Windows 11, with no new interfaces or settings to learn. Everything is handled seamlessly in the background, from updates to backups, so you can simply use it without worrying about any technical details.

With Powercloud, you can run all the applications you would normally use on a traditional PC. From web browsing, word processing, and video streaming to more intensive tasks like video editing, and graphic design—Powercloud can handle it all. It’s designed to support everyday tasks as well as more demanding applications, giving you the flexibility you need.

The Powercloud monthly subscription includes a Mini PC with no upfront cost, unlimited free hardware replacements, automatic backups of your files, and seamless Windows 11 updates. You also get access to our top-notch customer support and ongoing security management, ensuring your device and data stay protected at all times.

If you cancel your Powercloud subscription, you’ll still keep the Mini PC, but you’ll lose access to services like automatic backups, software updates, and free hardware replacements. You’ll have a 15-day window to move any files and applications stored in the cloud before they are removed. After that, your cloud data will no longer be available. You can always reactivate your account to restore these benefits.

Yes, you can connect Powercloud to multiple screens. Our Mini PC supports dual-monitor setups, allowing you to expand your workspace for tasks like multitasking or professional work. It's easy to set up and gives you more flexibility for your needs.

Powercloud offers a comprehensive lifetime warranty on all our devices. This means you can enjoy peace of mind knowing that your hardware is covered for as long as you use it. If any issues arise, we'll replace the device at no additional cost, ensuring you always have a reliable system. Our commitment to quality extends beyond the purchase, so you can focus on your work without worrying about unexpected hardware failures.

When you receive your Powercloud Mini PC, you’ll find the following items: Powercloud™ Mini PC: Your compact, high-performance device. Power Adapter: For connecting your Mini PC to a power source. HDMI Cable: To connect your Mini PC to a monitor or TV. Warranty Information: Details about your lifetime warranty and how to reach customer support. We aim to provide everything you need to start using your Powercloud Mini PC right out of the box.

If you need to replace your Powercloud Mini PC, we make the transition smooth and worry-free. When we ship your new Mini PC, we preload it with all the files and settings from your previous device. This means that when you start using your replacement Mini PC, everything you had on the old one will already be in place, so you won't lose any of your important work. Our goal is to ensure a seamless experience with minimal disruption to your workflow.

If you need assistance or have any questions about your Powercloud Mini PC, our customer support team is here to help. You can reach us through the following methods: Email: Send us a message at support@powercloud.cloud and we’ll get back to you as soon as possible. Phone: Call us at 717-414-0037 for direct assistance during business hours. Online Chat: Visit our website at www.powercloud.cloud and use the live chat feature for immediate support. We’re dedicated to providing prompt and effective solutions to ensure your Powercloud experience is smooth and enjoyable.